Your Satisfaction, Our Priority
We know things don’t always go as planned. That’s why our refund policy is designed to be fair, clear, and stress-free — whether you’re dealing with installation hiccups or compatibility surprises.
Refund Promise
You’re eligible for a refund if:
- You request it within 7 days of your purchase
- The installation hasn’t been completed or scheduled
- We can’t solve a technical issue related to installation or setup
- You purchased the wrong product and it hasn’t been delivered yet
How It Works
| Step | What You Do | What We Do | Timeline |
|---|---|---|---|
| 1. Request | Email us at [support@onebuckstore.com] with your order number and issue | We confirm your request | Within 24 hours |
| 2. Review | Share screenshots or error details (if needed) | We investigate and offer help | 1–3 business days |
| 3. Resolution | Relax while we process your request | Refund or store credit issued | 5–10 business days |
What’s Not Covered
| Situation | Eligible? | Why |
|---|---|---|
| Completed installations | ❌ | Equivalent to “opened” digital products |
| Subscriptions after renewal | ❌ | Cancel anytime before renewal to avoid charges |
| Marked “Final Sale” services | ❌ | Clearly labeled during checkout |
| “Changed my mind” | ❌ | Try free alternatives or ask questions before purchase |
Before You Request a Refund
Let’s solve the problem together first!
- Contact Support — Most issues are solved in minutes
- Check our FAQs — Make sure your system meets basic requirements
Quick FAQ
Q: What if I picked the wrong software or version?
A: Let us know quickly. If it hasn’t been installed yet, we’ll swap it.
Q: Can I refund a $1 product?
A: Yes, if it meets the criteria above. Our policy applies regardless of the price.
Q: How do I get help fast?
A: Use our live chat or email support. We’re available Monday–Saturday, 10 AM – 6 PM (GMT+1).
